Shoes were delivered promptly in a double slip style shoe box, wrapped nicely inside with forms inserted in the shoes. This is the type of care I expected and it's good to know that quality items still come this way. The shoes are beyond gorgeous. The heel is steep, the platform is high, but the toe box is forgiving and comfortable if you are used to this style. I would not recommend these as a first pair of wedges or platforms. For everyone else who is accustomed to walking in these, you will turn heads! I assume the people who say these run small are not comfortable in wedges. I wear an 8 and ordered my normal size. They are perfect.